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Retour sur le 21 novembre 2017 lors du lancement de la deuxième édition du livre blanc AFRC Oracle “Future Of Experiences : Comment Data, Intelligence Artificielle et Design (re) façonnent l’Expérience Client ?”. Cette matinée à été l’occasion pour des experts, entreprises, grands groupes mais aussi des start-up de témoigner sur leur retour d’expérience concernant l’intelligence artificielle au sein du parcours client.
Découvrez, comme si vous y étiez, l’intégrale de cette matinée grâce aux vidéos ci-dessous :
Compte-rendu de la matinée
Keynote de Thomas Goubin – Customer Success Manager chez xBrain
Keynote de Laurent Stéfani – Managing Director, Artificial Intelligence chez Accenture Technology
La vision de Thomas Goubin en bref
Pour télécharger le livre blanc : bit.ly/2l8rUdM
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