WEBINAIRE AFRC x InMoment : Performance de votre programme CX et vos résultats financiers - AFRC
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Webinaire AFRC x InMoment : “Performance de votre programme CX et vos résultats financiers”

Jeudi 3 février 2022 de 11h à 11h45

Description :
InInMoment vous présentera les méthodes prouvées pour démontrer la corrélation entre la performance de votre programme d’expérience client, et les résultats commerciaux et financiers de l’entreprise. Nous montrerons notamment comment utiliser vos mesures de satisfaction comme NPS de manière prédictive, afin d’anticiper les comportements de vos clients.

 

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